Terms & Conditions

অর্ডারের আগে পণ্যের বিবরণ, মডেল, মূল্য, ডেলিভারি চার্জ ও রিটার্ন নীতি দেখে নিন। আপনার সম্মতি ছাড়া বিকল্প পণ্য বা অতিরিক্ত চার্জ যোগ করা হবে না।

Product information and availability

Check the exact model, compatible consumables, package contents and stated warranty. Images illustrate the listed product; packaging may vary by supply batch. Contact us about any material detail before ordering. Orders remain subject to stock availability and confirmation.

Prices and payment

Prices are in Bangladeshi taka. Checkout shows the item total, valid discount, delivery charge and final payable amount. Cash on delivery is currently available. Use only the payment methods and receiving details actually shown at checkout. If a price or description contains an error, we will contact you before dispatch; you may decline the correction and cancel.

Order details, changes and delivery

Provide a reachable phone number and complete delivery address. Contact us promptly to request a change or cancellation; after dispatch, courier status affects what can be changed. Our shipping policy explains fees and estimated delivery times.

Returns, refunds and warranty

Our returns, refunds and warranty policy explains eligibility and the request process. Warranty is limited to the coverage stated for the particular product or invoice and applicable manufacturer assessment. Keep your invoice and serial number. Applicable consumer rights are not excluded.

Safe and intended use

Use devices as directed by the manufacturer, with compatible accessories and consumables. Product information does not replace professional diagnosis, treatment or training. Seek qualified advice when choosing a device for a clinical need or interpreting results.

Accounts and website use

Keep your credentials private and contact support if you suspect unauthorised access. Do not submit misleading information, misuse checkout, attempt unauthorised access or upload harmful material.

Support and complaints

Contact us with the order number and a clear description. We aim to acknowledge enquiries within 1 business day and provide a resolution or progress update within 72 hours. If an investigation takes longer, we will explain the next step. See our privacy policy for information handling.

Updated: 8 November 2026